ISO 9001 standard holds very singnificant importance now a days in highly competent market industry. The ISO 9001:2015 approved indus- tries stand tall amongst the others and gain trustworthiness and reliabil- ity. This is a basic quality management system that helps an organiza- tion to increase the effectiveness and efficiency with substantial growth.

The principles upon which ISO 9001:2015 is based include:

  1. Customer focus,
  2. Leadership,
  3. Involvement of people,
  4. Process approach,
  5. System approach to management,
  6. Continual imrovement
  7. Factual approach to decision making,
  8. Mutually beneficial supplier

Benefits to Organisations:

  1. Makes it easier to satisfy customer
  2. Better management control and
  3. Requiring organizations to continuous
  4. Fewer problems with failures in service or product
  5. Better management control and
  6. Greater employee awareness about
  7. Marketing tool for sales
  8. Increased
  9. Process improvement
  10. Increased productivity Consistent, repeatable processes
  11. 11.Allowance is tender
  12. 12.Improved communication, planning & administration process
  13. 13.Regional Integration
  14. facilitate rise of services
  15. 15.Intgrate with global economy
  16. Sustainable business
  17. Technical support for regulation
  18. Consistency in the delivery of your product service
  19. develop a professional culture and butter employee moral
  20. Acheive international quality recognisation

Benefits to Customers:

It assures the consumers that they provide quality products and services. It makes companies stand out from their competitors reassurance to customers that their orga- nization consider to the needs and expectations of customers and follow complaints and satisfaction of customers as a requirement


From the above it is quite obvious that ISO certification brings about so many bebefits which vary from one angle to another. To conclude, ISO certification is still a good reference to begin the process of quality improvement no wonder ISO certified service organizations place much emphasis on quality measurement than do non-certified service firms. Therefore, ISO certification can deliver business benefits but ISO certi- fication should be seen as part of an overall continuous improvement process, rather than an end in itself.